WELCOME TO MOOSHU CUSTOMER SERVICE
We are committed to superior customer service. It's not fair enough for you to love our shoes, we want you to love our company as well. Our family-owned business believes in "old school" principles of customer care:
Customers come first.
Customers have the right to great service.
We listen and strive to communicate clearly and kindly.
Our goal is your happiness with our product and with our brand.
Are your shoes CPSIA Certified?
Yes! Safe materials for precious feet, CPSIA Certified! Mooshu Trainers is committed to providing safe shoes for our customers by rigorously testing materials and using environmentally sound practices. The Consumer Product Safety Commission (CPSC) passed the Consumer Protection Safety Improvement Act (CPSIA) in 2008, creating new regulations and testing requirements for products for children. Our shoes are in full compliance with the CPSIA and Prop 65 regulations.
Is the squeaker removable?
Yes! Each shoe box contains 1 pair of “non-squeakers.” Simply pull out the squeaker in the heel- the squeaker is intentionally snug so it may take some effort to remove. Insert the “non-squeaker” into the hole in the heel.
Do you carry 1/2 size?
Mooshu Trainers only runs in whole sizes
How do I pay for my order?
We accept Paypal, Visa, MasterCard, American Express and Discover.
Have a Shipping Question?
Standard US Shipping generally delivers in 3-5 business days; International shipping varies by location.
All overnight orders must be received by noon CST in order to process same day.
I have a question or problem with my order, how can I contact someone to help me?
Please email us at Info@MooshuTrainers.com
Mooshu Trainers has an efficient e-mail review and referencing system. Only one email is required and we will get back to you as soon as possible.